Lighthouse General Insurance Company Limited, Sucursal en España (Company Number W0068295E) and Lighthouse Life Assurance Company Limited, Sucursal en España (Company Number W0068296C)

are the Spanish branches of Gibraltarian insurance companies Lighthouse General Insurance Company Limited & Lighthouse Life Assurance Company Limited. The branches in Spain have a registered address in Madrid, in Calle Serrano 116, 28006 Madrid, Spain.

The branches have been authorised to operate in Spain, and have been given the codes E-0165 & E-0164 by Dirección General de Seguros y Fondos de Pensiones, and have been registered in the Mercantile Registrar of Madrid, Book 28185, Chapter 6, Session 8, Page M-507693, Inscription 2 and Book 28256, Chapter 75, Session 8, Page M-508937, Inscription 2, respectively.

Customer Service:

Lighthouse General Insurance Company Limited, Spanish Branch and Lighthouse Life Assurance Company Limited, Spanish Branch have a dedicated customer service department to resolve complaints and disputes submitted by customers in relation to their interests and legal rights.

According to Order ECO 734/2004 from 11th March, the time to resolution will be within two months of presentation of the complaint or dispute to the Customer Service Department. In case of disagreement with the decision, the claimant can take the matter to:
Comisionado para la Defensa del Asegurado y del Partícipe en Planes de Pensiones Paseo de la Castellana 44
28046 Madrid

Customer have at their disposal the Customer Advocacy Regulation (in Spanish) covering the duties of the Customer Service Department, with the procedure to file complaints and disputes, at our offices and on this website.


You can contact us by mail at the address:

LIGHTHOUSE SPAIN
Lighthouse Customer Service
C/ Serrano 116, 28006, Madrid, Spain
Tel: +34 917583906

E-mail address: [email protected]
Payment Protection Insurance relating to the following:

- Auto Loan
- Consumer Loan
- Sales Finance
MEDITERRÁNEO MEDIACIÓN, S.A. OPERADOR DE BANCA SEGUROS VINCULADO, DEL GRUPO CAJA DE AHORROS DEL MEDITERRÁNEO

Company Number - A-03424223, is registered office is at Avenida de Elche 178, 3rd floor, Edificio Centro Administrativo, 03008 Alicante.

GE Capital Bank S.A.

Company Number - A-08149007 whose registered office is at Llull 95-97, 4th Floor, 08005-Barcelona.


AXA Partners - Credit & Lifestyle Protection

Luchana 23, Madrid, 28010, Spain

Customer Service
Both Lighthouse General Insurance Company Limited, Sucursal en España and Lighthouse Life Assurance Company Limited, Sucursal en España, have available a Customer Service department to solve any query or complaint related to an insurance policy. You can contact us at the following address:
LIGHTHOUSE SPAIN
Lighthouse Customer Service
C/ Serrano 116, 28006, Madrid, Spain
Tel: +34 917583906